I have to believe that
many who read this will find its content totally unrelated to
the mission of the OMR Investigators WEB site. Regardless, I
would like to ruminate on a subject that I think is at least
a second cousin to our work.
Andy Grove, the CEO of Intel, coined an
insight that seems to have become mantra for the warp speed generation
we are experiencing: Only the paranoid survive. Grove
was suggesting that unless you take nothing for granted and look
for an edge at every turn, you will eventually perish in a business
world that has become unforgiving. In his excellent history of
this global age, The Lexus and the Olive Tree, Thomas
Friedman suggests a similar sentiment when he asks, "Is
your country or company willing to shoot its wounded and suckle
its survivors?".
So what? What effect does any of this have
on us? We're not global? No CI will ever visit Hong Kong to conduct
an interview, or do a "James Bond" by tracking down
a piece of physical evidence on a tropical island a long way
from nowhere. OMR is not in competition with foreign corporations
for the delivery of services to individuals with disabilities.
But the effect of the globalization of
business and the unforgiving climate it creates reaches us because
no society can thrive economically unless it efficiently produces
for the marketplace. Although we don't "sell" investigative
services in Europe, our economic position in the world -- and
our ability to maintain it -- results in smaller, leaner government
at virtually every level.
The effect of worldwide competition reduces resources available
to human service programs, no matter how desirable. And the consequence
is that we must all "do more with less," an expectation
that at one time we thought was a temporary interlude, but has
since become a way of life.
Even the advice we give on this WEB site
frequently reflects the light speed pace of life. We want investigations
to begin immediately, and end with dispatch. We want all of the
relevant evidence collected. Good enough is never good enough.
And all this on top of your full-time jobs.
It wasn't always like this. In my first
job we would congregate in the morning for coffee and donuts,
sharing stories and planning our day together. We could take
a long lunch on occasion. We could actually take a vacation without
ever receiving a single call from the office. And I'm old enough
to remember the world without e-mail. Does any of this sound
familiar today?
In truth, we were inefficient. But I also
believe we were quite a bit less frazzled. We probably slept
better. We certainly relaxed more away from the office. We even
had time for hobbies.
It is not likely we'll return to that more
relaxed way of life. But perhaps we can make one grand gesture
to the past. The next time you feel the pressure of the interdependent
global world permeating your body and mind, take a "good
ole days" break at work. Sit down with someone, pour coffee
or tea or some other beverage, and talk about something that
feels warm. Remind yourselves that there are still beautiful
sunrises, pristine lakes, and majestic mountains. And most important,
remind yourselves that there are still a few spots left on this
earth where the answer to the question, "Can you hear me
now," is dead air.