INCIDENT MANAGEMENT

Training Programs

Incident Management Training Programs

	Course Title	Length	Class Size
	Creating Effective Incident Management Policies and Procedures	2 days	30
	Introduction to Incident Management	1 day	30
	Protecting People from Harm	1 day	30

Creating Effective Incident Management Policies and Procedures

A comprehensive incident management system is the key to preventing harm and, in care giving agencies, it is the equivalent of risk management in virtually every organizational context. This two-day course helps agencies examine their existing incident management policies and procedures. Its structure is based on an extensive set of standards related to the establishment of a comprehensive and effective incident management system. These standards cover all aspects of incident management including definitions of incidents; employee responsibilities including reporting; incident report forms; external reporting and oversight; immediate incident review, response and follow-up; investigative procedures; analysis of incident data for trends and patterns; and, maintenance of incident records. return to index

 

Outline

 

Day 1

I. Introduction of Program and Participants

 

II. Incident Management as a Means of Protecting People from Harm

short lecture

small group discussion

class discussion

III. What is an Incident?

small group discussion

class discussion

IV. Writing Clear Definitions

small group discussion

class discussion

V. Assessing Definitions

individual activity

small group discussion

class discussion

Day 2

VI. Assessing Incident Reporting Policies and Procedures

Individual activity

small group discussion

class discussion

VII. Creating an Incident Report Form

Individual activity

class discussion

small group discussion

class discussion

VIII. Incident Management Policies and Investigations

small group discussion

class discussion

IX. Using Incident Data

small group discussion

class discussion

X. Summary and Evaluation

return to index

Introduction to Incident Management

It is essential to the success of any incident management system that every staff member have an understanding of the incident management process and how each of them contribute to the effectiveness of this process in protecting the people they serve from harm. This one-day overview of the incident management function is designed to assist agency staff in understanding and embracing the concept of incident management: the collection, classification and use of incident data to protect people from harm. As part of the presentation, the program will be a vehicle to distribute information concerning the agency's incident management plan, including details concerning incident reporting systems and their use by staff.

A train-the-trainers curriculum with a video is also offered for agencies that wish to conduct this program using their own staff. return to index

Outline

I. Introduction of Program and Participants

Short presentation

Class discussion

II. Introduction to Incident Management Concepts and Systems

Short presentation

Small group discussion

Class discussion

III. Incident Reporting

Small group discussion

Class discussion

IV. Classification of Incidents

Small group discussion

Class discussion

V. Serious Incident Investigations as a Classification Tool

Short presentation

Small group discussion

Class discussion

VI. Reviewing and Using Incident Data

Small group discussion

Class discussion

Participants will engage in a variety of small group activities and class discussions. The program is highly interactive, both among the participants themselves and between the participants and the instructor. return to index

Protecting People from Harm

The objective of this intervention is to help direct care staff avoid serious incidents resulting in harm to those they serve. The participants address a series of questions about the prevention of serious incidents and provide advice to the executive staff on ways in which the organization can therefore best protect people from harm. return to index

Outline

I. Introduction of Program and Participants

II. What are the primary causes of serious incidents?

small group discussion

class discussion

III. What can direct care staff do to prevent such incidents from occurring?

short lecture

class discussion

IV. What assistance must executive staff provide to assist direct care staff in preventing serious incidents from occurring

small group discussion

class discussion

V. Summary and Evaluation

return to index